Integritetspolicy Ensec AB är personuppgiftsansvarig för behandlingen av personuppgifter enligt denna integritetspolicy. I denna policy förklarar vi vilken typ av personuppgifter vi samlar in och hur vi behandlar dem. Denna integritetspolicy gäller för: <www.ensec.se>. Personuppgifter vi samlar in och behandlar Vi behandlar följande kategorier av personuppgifter: Grundläggande information: namn, födelsedatum Kontaktinformation: adress, telefonnummer, e-postadress Konto- och profilinformation: inställningar, preferenser Betalningsinformation: transaktionsinformation, betalningsmetod Kundhistorik och kundengagemang: order- och leveransinformation, rörelser i kundvagnen, rabattkoder, information från lojalitetsprogram Aktiva produkter och avtal samt tidigare produkter och tjänster, hur ofta och hur mycket de används, produkt-/tjänstestatus Kundaktivitet: läs- och åtgärdshistorik från app, webbplatser eller elektronisk kommunikation vi skickar ut. Samt teknisk information om de enheter du använder Cookies: se vår information om cookies här: Personuppgifter samlas vanligtvis in direkt från dig eller genereras i samband med att du använder våra tjänster och produkter. När vi samlar in personuppgifter från andra källor görs det från följande: Hur vi använder personuppgifter Leverans av tjänst/avtal Vi använder dina personuppgifter för att uppfylla våra avtal med dig, t.ex. när du beställer en produkt eller tjänst från oss. Den rättsliga grunden är att behandlingen är nödvändig för att fullgöra ett avtal. Hantering av kundrelationer Vi behandlar dina personuppgifter för att hantera vår kundrelation, t.ex. kundservice, reklamationer och felsökning. Rättslig grund: fullgörande av avtal. Analys, affärsutveckling och förbättring av tjänster Vi arbetar kontinuerligt med att utveckla och förbättra våra produkter och tjänster. Det innebär att vi analyserar olika typer av personuppgifter. Rättslig grund: vårt berättigade intresse. Anpassad användarupplevelse Vi anpassar användarupplevelse och kommunikation utifrån din kundrelation. Rättslig grund: vårt berättigade intresse. Försäljning och marknadsföring Vi använder personuppgifter i samband med försäljning och marknadsföring, t.ex. via e-post. Rättslig grund: vårt berättigade intresse. Du kan välja att avsäga dig viss kommunikation. Vi kan även begära samtycke för profilering för att göra vår marknadsföring mer relevant. Systemövervakning, felsökning m.m. Vi övervakar våra system för att upptäcka fel och problem, vilket kan innebära behandling av personuppgifter. Rättslig grund: vårt berättigade intresse. Säkerhet, upptäckt av bedrägeri och brottslig aktivitet Vi behandlar personuppgifter för att skydda våra användare och oss själva mot bedrägerier, missbruk och brottslighet. Rättslig grund: vårt berättigade intresse. Följa rättsliga skyldigheter Vi behandlar personuppgifter när vi enligt lag är skyldiga till det, t.ex. enligt Bokföringslagen. Rättslig grund: rättslig förpliktelse. Dina rättigheter Om du vill utöva någon av dina rättigheter, kontakta oss på: 📧 [Lägg in kontaktmail här] Rätt till tillgång: Du har rätt att begära en kopia av de personuppgifter vi behandlar om dig. Rätt till rättelse: Du kan begära att vi rättar felaktiga eller vilseledande uppgifter. Rätt till radering: Du har rätt att få dina personuppgifter raderade, såvida vi inte är skyldiga att behålla dem enligt t.ex. Bokföringslagen. Rätt till begränsning: Du kan i vissa fall begära att vi begränsar behandlingen av dina uppgifter. Rätt att invända: Du har rätt att invända mot behandling som grundas på intresseavvägning. Rätt till dataportabilitet: Du har rätt att få ut dina personuppgifter i ett strukturerat, maskinläsbart format. Klagomål Om du anser att vi inte följer dataskyddsreglerna, uppmanar vi dig att först kontakta oss. Du har också rätt att lämna klagomål till Integritetsskyddsmyndigheten (IMY).

Cookie statement On this website we use cookies. This cookie statement describes the use of cookies on , as well as the purposes for which we use cookies. Definitions: Cookies: a technology that makes it possible to store and read information in your browser and that can be used for many different purposes. First-party cookies are cookies set by and used by this website, Third-party cookies are cookies that are set and used by third parties, i.e. other websites/services we use on this website. All third-party cookies on this website are documented by name. This website uses both first-party and third-party cookies. We use cookies for the following purposes: Functionality cookies These are necessary cookies that ensure that this website works as it should. Analysis and statistics These are cookies used for traffic measurements and analysis of usage patterns etc. Personalization/Customization Cookies used to customize the website based on what we know about you. For example, it may be that we display information about products/services that we believe may be of interest to you because you have shown interest in the product/service on previous visits to the website. Marketing/Advertising These are cookies used to control our marketing, for example by showing advertisements on other websites to those who have visited this website.

1. Parties and agreement The seller is Ensec AB (hereinafter “Ensec”, “we”, “our”, “us”, “the seller”) and the buyer (hereinafter “you”, “you”, “your”, “your”, “the buyer”) is a private person/company who is 18 years of age. 1.1. Ensec AB company details: Ensec AB Sommarvägen 5 169 31 Solna Organization number: 556879-4670 www.ensecinternational.com contact details 1.2. Agreement and order The agreement is concluded on the website by placing an order. When the last step in the ordering process, the payment, is completed, you receive a message via e-mail that the order has been received and then an order confirmation that confirms that both seller and buyer have entered into an agreement. In the event that Ensec and the customer have entered into a separate agreement, the separate agreement has the right of priority, should there be conflicts between the separate agreement and the purchase agreement. We kindly ask you to check that your order appears correctly in the e-mails in which we inform you that the order has been received and confirm the order. If there are any inaccuracies, please contact us as soon as possible to correct the information (if this is possible) or cancel the order. 1.2. Agreement and order The agreement is concluded on the website by placing an order. When the last step in the ordering process, the payment, is completed, you receive a message via e-mail that the order has been received and then an order confirmation that confirms that both seller and buyer have entered into an agreement. In the event that Ensec and the customer have entered into a separate agreement, the separate agreement has the right of priority, should there be conflicts between the separate agreement and the purchase agreement. We kindly ask you to check that your order appears correctly in the e-mails in which we inform you that the order has been received and confirm the order. If there are any inaccuracies, please contact us as soon as possible to correct the information (if this is possible) or cancel the order. 2. Prices and products The prices stated on the website are valid until further notice and Ensec reserves the right to adjust prices and statutory fees from time to time. The prices are stated in SEK and include VAT. Note that if you as a customer select the "Company" option when you visit the website for the first time, or select this at the bottom of the page, the prices will be shown excluding VAT. 2.1. Reservations and reservations about prices Ensec reserves the right for possible errors in price information, product information, shipping charges and possible final sale of products and possible inaccuracies in stock balance. In the event of obvious price errors, Ensec reserves the right to correct the price on the website and cancel any completed order. 2.2. VAT When the customer visits the website, he sees all our products with a price stated including VAT.

Complaint You always have a 3-year right of complaint, counted from the date you received the product, should you discover an original fault with the purchased product. If you discover a fault within the first two years after receiving the product, the fault is considered original. If you discover the defect after the first two years, the burden of proof is on you as the customer to demonstrate that the defect was original, and that the product is therefore covered by the right to complain. You must report the product to us within a reasonable time after the fault is discovered, but preferably as quickly as possible. If you complain about the product within 2 months of discovering the fault, it is considered within a reasonable time. If the complaint is approved, Ensec will repair the fault, replace the product with the same or equivalent product or offer a price reduction, depending on what is possible and what has been agreed between the parties.

3. Delivery conditions Orders placed on the website can only be delivered to addresses in Sweden. When your order has been packed and is ready to ship, you will be notified and you will also receive tracking information. Orders are sent to an agent near you. We use several different shipping companies, but delivery usually takes place with PostNord or DHL. Your order may be delivered in several shipments if, for example, the stock status varies between the products in your order. Read more about delivery times under section 3.2. 3.2. Delivery times For goods in stock, the delivery time is normally 1-3 working days. The delivery time for ordered goods, products that are temporarily out of stock or products that are sent directly from Ensec suppliers' warehouses is stated on the respective product page. As Ensec's range is stored in more than one warehouse, your order may be split into several different shipments that can be delivered at different times. This is to ensure that the customer receives their ordered products as quickly as possible. During periods of particularly high order intake, the delivery time may be slightly longer than what is stated on the respective product page. 3.3. Delivery information It is the customer's responsibility to check that correct delivery information is entered on the order before it is completed. At the checkout, it is possible to enter an alternative delivery address if this should differ from the billing address. Note that it is not possible to choose a delivery address that differs from your accounting address if you choose to pay with Klarna. If you should discover an error in the delivery details after you have completed your order, please contact customer service as soon as possible, so we can see if it is possible to change the details. 3.4. Unclaimed parcels and goods When your shipment has been delivered to an agent, you will receive a notification of this directly from the shipping company. In this message, it is stated when the package is to be picked up at the latest. If a package is not picked up within the specified deadline and is therefore sent back to us, a fee of SEK 300 including VAT is added for return shipping and handling. 3.5. Delivery delay We deliver all orders as quickly as possible and without unnecessary delays. On each product page you can see the stock status and delivery time, and this also appears on your order confirmation. If a delivery cannot take place within the agreed time, we will inform you of this and send new delivery information, without delay. However, if the delivery delay is significant, you have the right to cancel the contract by contacting us. 3.6. Transport damage or missing products In the event of obvious or suspected transport damage, this must, if possible, be reported to the carrier or agent upon delivery/collection of the goods, and receipt must be refused. If this is not possible, or if the error is only discovered after receipt and/or unpacking, then Ensec customer service must be contacted either through the chat via ensecinternational.com or via e-mail: info@ensecinternational.com

Return and Refund Policy Last updated: 10.12.2024 Thank you for shopping at ENSEC AB. We aim to ensure your satisfaction with our products and services. If you encounter any issues, please review the following policies to understand your rights and our obligations. Returns Eligibility for Returns: Products must be returned within 14 days of receipt. The item must be in its original condition, unused, and in its original packaging. Certain products, such as custom or personalized items, are non-returnable unless they are defective. How to Initiate a Return: Contact us at info@ensecinternational.com with your order number and reason for return. We will provide return instructions and a shipping address. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered. Inspection and Approval: Upon receipt, we will inspect the product and notify you of the approval or rejection of your return. Refunds Refund Process: If approved, refunds will be processed within 7-14 business days to the original payment method. Shipping fees (if any) are non-refundable unless the return is due to an error on our part. Late or Missing Refunds: If you haven’t received your refund after the specified period, please check with your bank or payment provider first. Contact us if further assistance is needed. Exchanges We replace items only if they are defective or damaged. For exchanges, contact us within 14 days of receiving the product. Cancellation Policy Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation may not be possible as the product may have been processed or shipped. Legal Compliance This policy complies with Swedish consumer law, including the Distansavtalslagen (Distance Selling Act) and EU regulations. Company Information ENSEC AB Org. Number: 556879-4670 Address: Sommarvägen 5, Solna, 169 31 Email: info@ensecinternational.com For questions about our policies, contact us at the above details.